FAQ

  1. How can I refresh my license?
  2. How do I install updates?
  3. The video screens are blurry or not displayed correctly. What should I do?
  4. The shades flicker or are not displayed properly.
  5. The innea apartment is not running smoothly on my device.
  6. At startup there is a white screen followed by innea apartment.exe has stopped working”
  7. How can I upgrade my graphics card driver?

  1. How can I refresh my license?
    • Make sure you have an open internet connection
    • Start the innea apartment
    • After the intro click on the top right gear (“Settings”)
    • Select the tab “License & Updates”
    • Click the “Refresh License” button. After a few moments, your license is refreshed.

  2. How do I install updates?
    • Make sure you have an open internet connection
    • Start the innea apartment
    • After the intro click on the top right gear (“Settings”)
    • Select the tab “License & Updates”
    • Click “Check for Updates”. After a few moments available updates will be shown.
    • Click “Install now” to install all available updates.

  3. The video screens are blurry or not displayed correctly. What should I do?
  4. Presumably your graphics card driver is not able to display the mipmapping of video textures correctly. One possibility is to reduce the video quality (described below), the second option would be to update your graphics card driver.

    • To reduce the video quality, launch the innea apartment
    • After the intro click on the top right gear (“Settings”)
    • Select the tab “Display”
    • Set the “Quality of Video animations” to “Low”

  5. The shades flicker or are not displayed properly.
  6. Presumably your graphics card driver is not able to display the cross-fading of the shades animation correctly. One possibility is to disable the cross-fading (described below), the second option would be to update your graphics card driver as described below.

    • To reduce the quality of shades animation, launch the innea apartment
    • After the intro click on the top right gear (“Settings”)
    • Select the tab “Display”
    • Set the “Type of Shades animation” to “Steps”

  7. The innea apartment is not running smoothly on my device.
    • Make sure that no other processor-intensive applications are run in parallel to the innea apartment
    • When using a laptop, check if there is a performance-mode offering increased power

    If the points above don’t help solving the problem, you can reduce the display quality:

    • To reduce the display quality, start the innea apartment
    • After the intro click on the top right gear (“Settings”)
    • Select the tab “Display”
    • Set the “Resolution of 3D Environment” to “Low”

  8. At startup there is a white screen followed by innea apartment.exe has stopped working”
  9. Presumably your device does not meet the minimum system requirements or your graphics card driver is outdated. Please contact us, so that we can find a solution together.

  10. How can I upgrade my graphics card driver?
  11. First, you need to find out the brand of your graphics card. To do this, open the Windows Device Manager:

    • Windows XP
    • Start -> Control Panel -> System -> Hardware -> Device Manager -> Expand the list item “Display adapters”.
    • Windows Vista/Windows 7
    • Start -> Control Panel -> System and Security -> System -> Device Manager -> Expand the list item “Display adapters”.

    Under “Display adapters” you can now see the correct name of your graphics card – for example “NVIDIA GeForce 6200″ oder “INTEL GMA 3000″.

    1. NVIDIA graphics card
      • Open the NVIDIA driver downloadpage
      • Select your graphics card and click “Search”. If you are using Internet Explorer, you can also let the page determine your graphics card automatically under option 2.
      • Download the latest driver and follow the installation instructions
    2. AMD/ATI graphics card
      • Open the AMD driver and support page
      • Select your graphics card and click “Display Results”.
      • Download the latest driver and follow the installation instructions
    3. INTEL graphics card
      • Open the INTEL driver downloadpage
      • Run the Intel Driver Update Utility to automatically search for new graphics card drivers or click “Downloads” -> “Drivers and Downloads” to choose your graphics card manually.
      • Download the latest driver and follow the installation instructions